Frequently Asked Questions
Returns & Exchanges
Q: How long do I have to return an item?
A: We accept returns within 7 days of delivery. Items must be unused and in original condition.
Q: Can I exchange for another size?
A: Yes, size exchanges are available depending on stock availability. Please contact us before returning the item.
Q: Who pays for return shipping?
A: If the item is defective or incorrect, we will cover the shipping cost. Otherwise, customers are responsible for return shipping fees.
Q: What if I receive a damaged item?
A: Please contact us within 48 hours and provide photos. We will arrange a replacement or refund.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept credit cards, debit cards, Google Pay, and PayPal.
Q: Can I pay with a credit or debit card without a PayPal account?
A: Yes. You can enter your card details directly on our checkout page without creating a PayPal account.
Q: Is Google Pay supported?
A: Yes. You can use Google Pay for a fast and secure checkout experience.
Q: Is my payment information secure?
A: Yes. All payments are processed through secure and encrypted payment gateways.
Q: Can I cancel my order after payment?
A: Orders can be canceled within 12 hours after placing the order.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes 7–14 business days depending on your location.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email.
Q: How much is shipping?
A: Shipping fees are calculated at checkout based on your location.
Q: What if my package is delayed?
A: If your order is delayed, please contact us and we will assist you as soon as possible.
Sizing & Fit
Q: How do I choose the right size?
A: Please refer to the size chart available on each product page before placing your order.
Q: Are your sizes true to fit?
A: Most of our items fit true to size. If you prefer a looser fit, we recommend sizing up.
Q: What if the size doesn’t fit?
A: If the size does not fit, you may request an exchange within 7 days after receiving the item.
Q: Do you offer custom sizing?
A: Currently, we do not offer custom sizing. Please check the size guide carefully before ordering.
